Track My Order
See live status, service, package and payment for your order.
Track OrderSupport Center
Need help with your order? We're here to help.
Payment Issue
Charged but no order? Duplicate payment? We'll help verify it.
Contact SupportOrder Support
Delivery, refill, target changes or anything else about an order.
View FAQTrack Order
Enter your Order ID — email or phone is optional.
Submit a Request
Choose a category and tell us what happened — we'll reply by email.
Payment Support
For payment issues, include:
- Order ID
- Payment reference
- Amount
- Date / time
- Screenshot if necessary
Never send us: passwords, OTPs, CVV, card PIN or banking passwords.
We will never ask for them.
Refund Support
Before requesting a refund, please review our Refund Policy — it explains eligibility, non-refundable situations, refills and the refund process.
View Refund Policy
Refunds are reviewed case by case. We do not promise refunds where a service is
non-refundable or already completed.
Common Support Questions
Quick answers before you open a request.
Open the Track Order box on this page (or /order-track.php) and enter your Order ID. Your email or phone is optional but helps us locate the order faster.
Most orders start within minutes. Exact timing depends on the service and quantity selected on the package page — always check the delivery estimate shown there.
Contact Support as soon as possible with your Order ID. If the order has not started processing we may be able to correct the target; once delivery has begun the target usually cannot be changed.
Payments can take a short while to confirm. If your order still does not appear after a few minutes, send Support your Order ID, payment reference, amount and transaction time.
Only before processing begins, and only case by case. Once service delivery has started, the target is locked for that order.
Review the Refund Policy first, then open a support request with your Order ID, service name, payment reference and a description of the issue.
Never. We only need a public username or profile/content URL. Social Scale Studio will never ask for your social media password, OTP, CVV or banking password.
Major cards, UPI and popular online payment methods. The exact options available to you are shown at checkout.
Contact Information
Email Support
No public email configured yet. Set it in Admin → Settings → Support & Contact, or use the request form above.
Response Time
Within 24–48 business hours
Support Hours
24/7 automated order tracking. Human support according to published business hours.