Refund Policy

Introduction

At Social Scale Studio, we aim to provide a smooth and transparent ordering experience. This Refund Policy explains when a customer may be eligible for a refund, replacement, refill or other resolution related to an order.

Important: the final refund terms must match the actual business operations and payment provider rules. We do not promise a refund where the service is non-refundable.

1. Eligibility

A refund or other resolution may be considered in situations such as:

• Payment was successfully charged but the order could not be processed.
• The selected service was unavailable and could not be delivered.
• A technical issue prevented the order from being created.
• A duplicate payment was made for the same order.
• An order was cancelled by Social Scale Studio before processing.
• Another situation specifically covered by the applicable service terms.

Eligibility depends on the individual order, service and status.

2. Non-Refundable Situations

A refund may not be available when:

• The order has already been completed.
• The customer supplied an incorrect target URL or username.
• The customer changes their mind after processing has started.
• The customer removes, changes or restricts the target after service delivery has started.
• The issue results from a third-party platform restriction.
• The customer violates the service terms.
• The same order has already received a resolution.

The exact treatment may vary by service.

3. Refill Policy

Where a service explicitly includes a refill period, eligible drops during that period may qualify for a refill according to the package terms.

A refill is not automatically available for every service. The applicable refill period must be displayed on the relevant service/package page.

4. Payment Errors

If money has been deducted but the order was not successfully created, the customer should contact Support with:

• Order ID, if available
• Payment reference
• Transaction date
• Amount
• Registered email address

5. Duplicate Payments

If the same payment appears to have been charged more than once, contact Support with the relevant transaction references.

After verification, duplicate charges may be reviewed for appropriate resolution.

6. Refund Process

If a refund is approved:

1. The order/payment is verified.
2. The refund request is approved.
3. The refund is initiated through the applicable payment method.
4. The customer receives confirmation where applicable.

The time taken for the funds to appear may depend on the payment provider or bank.

7. How to Request Support

Customers can contact the Support Center. Include:

• Order ID
• Email
• Service name
• Package
• Payment reference
• Description of the issue

Open a support request

8. Policy Changes

Social Scale Studio may update this policy when business processes, services or payment requirements change.

The latest version published on this website will apply to future orders.